Privacy Policy
Last updated: September 5, 2026. Urban Smiles Dental Care is committed to safeguarding patient confidentiality, clinical health records, and digital communications.
1. Information We Collect
When you schedule an appointment or contact us via WhatsApp, phone, or our online consultation form, we may collect:
- Contact Details: Your name, mobile phone number, and email address.
- Clinical Records: Dental radiographs (X-rays), intraoral photographs, medical histories, and prescribed treatment plans.
- Technical Analytics: Non-identifying website interaction data (such as browser type, referring pages, and device category) collected via Google Analytics 4.
2. Clinical Use of Patient Data
All clinical medical information collected is treated with strict professional medical confidentiality in accordance with the Dental Council of India regulations and Maharashtra Dental Council standards. Your clinical data is utilized solely for:
- Diagnosis, surgical planning, and execution of dental treatments.
- Scheduling visits, sending appointment confirmations, and dispatching pre-visit landmark directions.
- Post-operative clinical follow-ups and preventive recall alerts.
We do not sell, rent, or trade your personal or medical information to any third party.
3. Appointment Communications & WhatsApp
By providing your phone number, you consent to receive direct appointment reminders, clinic directions, and post-treatment instructions via WhatsApp or SMS. You may opt out of automated recall notifications at any time by replying "STOP".
4. Analytics, Cookies & Google Advertising
Our website utilizes cookies and secure first-party parameters (such as gclid) to understand visitor interest in specific clinical procedures (e.g. dental implants, clear aligners) and to measure the effectiveness of Google Search campaigns. These cookies do not store personally identifiable clinical records.
5. Clinic Contact Information
If you have any questions regarding your medical records, data privacy, or treatment history, please contact our clinical directors:
Urban Smiles Dental Care
Dr. Prasanna Dhatavkar (MDS, FIOI USA, PhD) & Dr. Rini Dass (BDS)
Shop no 5 & 10, Vani Apartment, A wing, CG Rd, beside Vikas Centre, Chembur, Mumbai 400074
Telephone: +91 77439 77555
Email: [email protected]